FAQ-General

There are 2 aspects to this question.

Access to the physical unit is regulated by your school or office. Please contact the principal when making arrangements to use a school's videoconference system.

Permission from the Videoconferencing section to call other units is not required.

A reservation with the Videoconferenction section is required if a multisite conference is desired. Point to point calls only require informing the other party that a call will be taking place.

We have over 280 VC sites statewide. You can find a listing by District in the Site Directories Menu. Please contact the principal before making arrangements to use a school's videoconferencing site.

Sessions for DOE groups during the normal workday that do not require out-of-state connections incur no charge.

Conferences during non-normal hours will be charged actual costs.

The VC sites operate as self-serve but in most cases there is an operator at the Liliuokalani Control Center who coordinates the session and can resolve most operating problems.

If your videoconference originates at a site other than Liliuokalani room 400, you will need to meet with the Site Supervisor who will provide you with access to the room and with basic operating procedures. Once the videoconference is underway, you may be on your own to operate the equipment.

For technical assistance contact Videoconference technicians at (808) 837-8004.

For trouble shooting, test connections, repair and maintenance, etc. contact the Videoconference staff by phone (837-8004), Lotus Notes, or via your VC unit--go to the address book to select "ABC Tech Support".

SCOTT YOUNG - Leeward District, Honolulu District, State & District offices

SARA MIYAZONO - Central, Windward, Hawaii, Kauai, and Maui Districts

STEP 1. Start by listing your participants, including their school or office. This will help you to decide on the potential sites to arrange. Check the Site Directory for possible videoconferencing sites.

STEP 2. Please contact the principal before making arrangements to use a school's videoconferencing site. As the conference requestor you are responsible for securing use of the sites for your videoconference.

STEP 3. Decide on how you want the videoconference to appear onscreen.
If you have just one primary lecturer-presenter or are using multi-media in your presentation (ELMO, PowerPoint, VCR or DVD playback) you will want to choose a FULL-SCREEN / LECTURE MODE to get the largest screen possible.
If your conference is all interaction, you will want to choose a CONTINUOUS PRESENCE MODE in which all the sites will appear on screen continuously thoughout the session.

STEP 4. Fill out a Reservation Request form. SAVE to YOUR DESKTOP TO FILL OUT. SAVE AGAIN, then send it to Videoconferencing staff via the lotus notes link provided on the form.

STEP 5. Communicate all conference information to your site facilitators and participants in a timely manner. (List of sites, start & end time of conference, FOR RESERVATIONS: turn on VC unit & plug in network cable 20-minutes prior to start time OR PASS ON MEETING ROOM NUMBER, VC protocol, Tech. Assist phone: 837-8004, etc.)

Contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with details of your needs: target audience, size of the group, focus of use, possible dates & times, location of VC unit, etc.

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E-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will provide you with all of the information you need to acquire videoconference equipment in the DOE.

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